39bet Terms and Conditions

These terms and conditions ("Terms") apply to the 39bet platform and all its services. They come into effect automatically when you access our services via the 39bet website, mobile app, or any other digital channel.

39bet is an internationally licensed online gaming platform offering Sports Betting, Live Casino, slots, and a wide range of other gaming services. These terms and conditions have been prepared with Bangladeshi users in mind.

• These terms are available in both English and Bengali; in the event of a discrepancy, the Bengali version shall prevail.
• We reserve the right to modify these terms at any time. Continued use of the platform following any changes will be treated as acceptance of the updated terms.
• These terms apply to individuals aged 18 and above. 39bet services are strictly prohibited for minors.
• In any dispute, the decisions of the relevant international gaming authority and licensing body shall be considered final.

To open an account with 39bet, you must meet certain basic eligibility requirements. Each individual may only register one account. Attempts to create multiple accounts will result in all accounts being closed and any funds held may be forfeited.

You are required to provide accurate and complete information at the time of registration. 39bet reserves the right to close any account found to have submitted false or misleading information. A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.

• You must be at least 18 years old to register.
• Only one account may be registered per phone number and email address.
• Keeping your password confidential is your responsibility; 39bet is not liable for any unauthorized access to your account.
• To update your account details, please contact customer support and complete identity verification.
• Registering an account under a corporate or business name is not permitted.

39bet supports Bangladesh's most popular payment methods — bKash, Nagad, Rocket, and direct bank transfer. Minimum and maximum transaction limits apply to each payment method and are subject to change.

Withdrawal requests are typically processed within 15 minutes to 24 hours. However, large withdrawals may be delayed if KYC verification has not been completed. Withdrawals must be made using the same method used for the original deposit.

• Minimum deposit: BDT 500 (may vary depending on the method).
• Minimum withdrawal: BDT 1,000.
• Deposits are credited to your account instantly. If you experience any issues, please contact support within 24 hours.
• Bonus balance cannot be withdrawn directly; wagering requirements must be met first.
• If suspicious transactions are detected, your account may be temporarily frozen.
• All transaction records can be viewed in the history section of your account.

39bet regularly offers a variety of bonuses and promotional deals. Each offer has its own specific terms and conditions, which are detailed on the relevant offer page. General bonus policy is outlined below.

The welcome bonus is available to new members only and can be claimed once per person. Bonus funds are subject to wagering requirements before any withdrawal can be made.

• A minimum deposit of BDT 500 is required to receive the 100% bonus on your first deposit.
• Wagering requirements for bonuses are generally between 20x and 30x.
• Participating in the same promotion more than once is not allowed.
• Some games may not count toward wagering when playing with bonus balance; see the offers page for the full list.
• If promotion abuse is detected, the bonus will be forfeited and the account suspended.
• VIP members receive exclusive offers not available to general members.

All games on 39bet are powered by internationally certified RNG (Random Number Generator) technology. Every game result is entirely independent and impartial. Live Casino games are run by real dealers and are governed by their own rules.

For Sports Betting, bets placed before an event begins are considered final. If a match is cancelled or postponed, bets on that event are generally voided and stakes refunded. In live betting, odds may change at any time.

• Each game has its own minimum and maximum bet limits.
• If a game is interrupted due to a technical fault, the situation will be handled in accordance with standard policy.
• In the event of a dispute over a game result, server logs will serve as the definitive record.
• RTP (Return to Player) information for casino games is available on each game's page.
• Playing from multiple devices simultaneously is permitted, but placing bets on opposing sides of the same event (arbitrage betting) is strictly prohibited.

Certain activities are strictly prohibited on the 39bet platform. Any such activity, once detected, will result in immediate account closure and legal action where necessary. 39bet's security team monitors all transactions and gaming activity 24/7.

• Depositing funds from money laundering or illegal sources.
• Using bots, automated software, or AI to play games.
• Attempting to hack another member's account or steal personal information.
• Creating multiple accounts to manipulate the bonus system.
• Intentionally exploiting platform bugs or technical glitches.
• Colluding with other players to manipulate game results.
• Bypassing the verification process using fake IDs or forged documents.

You may close your account voluntarily at any time by contacting customer support. Please withdraw any remaining balance before closing your account.

39bet reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If evidence of a terms violation is found.
• Failure to pass KYC verification, or evidence of submitting false information.
• Extended periods of inactivity (generally 12 months).
• By order of a court or regulatory authority.
• At the user's own request (self-exclusion).

For accounts inactive for 12 months, a warning email will be sent. If there is still no activity after that, the account may be archived.

39bet takes your privacy seriously. We collect, store, and use your personal data in accordance with international data protection standards. Our full Privacy Policy is available on a dedicated page.

• Your personal information is never sold to third parties.
• Payment information is protected with 256-bit SSL encryption.
• Documents submitted for KYC verification are stored securely.
• You may request deletion of your personal data, though some information may be required to be retained for legal compliance.

39bet believes gaming should be a form of entertainment, not a solution to financial problems. We encourage all members to play responsibly and have support resources available for those who need them.

If you feel that gaming is having a negative impact on your life, use our responsible gaming tools. You can set deposit limits, manage session time, and request self-exclusion — all available in your account settings.

• Set daily, weekly, or monthly deposit limits.
• Upon a self-exclusion request, your account will be locked for the specified period.
• No new accounts may be opened during an active self-exclusion period.
• If needed, please reach out to an international gaming addiction support organization.

39bet reserves the right to update these terms and conditions at any time. Advance notice of significant changes will be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or complaints regarding the terms, please contact our customer support team. We are available 24/7, every day of the week.

• Email: [email protected]
• Live Chat: Available at the bottom-right corner of the platform.
• Average response time: 24 hours by email, 5 minutes via live chat.