Your personal data is our most valued asset. Everything about how we collect it, why we store it, and how we keep it safe is laid out transparently here.
Welcome to 39bet. This Privacy Policy explains how we collect, process, store, and protect the personal data of our platform users. 39bet is a trusted online gaming platform for Bangladeshi players, offering Sports Betting, Live Casino, slots, and much more.
This Privacy Policy applies to 39bet's website, mobile app, and all associated services. By using our services, you are considered to have accepted the terms set out in this policy. We follow international data protection standards, in particular the principles of GDPR.
Transparency is the foundation of our Privacy Policy. We believe that when you know exactly what we do with your data, your trust in us only grows stronger. That is why this document has been written in language that is as clear and straightforward as possible.
Key Points: 39bet never sells your personal data to third parties. Your privacy is a responsibility we uphold — not a product we trade.
We collect various types of information when you create an account and use 39bet's services. Every piece of data we collect has a specific, legitimate reason behind it. We only collect what is necessary — nothing more.
Personal Identification Information:
Financial Information:
Technical Information:
| Data Types | Collection Method | Mandatory |
|---|---|---|
| Name & Contact Information | Registration Form | Yes |
| Identity Document | KYC Upload | Yes for withdrawals |
| Payment Information | Transaction Time | Yes |
| Device & IP Information | Automatic | Automatic |
| Gaming History | Platform Logs | Automatic |
39bet uses your data only for specific, legitimate purposes. Every purpose has a legal basis — whether that is your consent, the fulfillment of a contract, or a legal obligation.
Assurance: We will not use your data for any new purpose without your knowledge or consent.
39bet never sells your personal data. In certain circumstances, sharing information with trusted third parties may be necessary, and strict data protection agreements are followed in every such case.
Important: Third parties receive only the data necessary for their specific tasks and are contractually bound to comply with our privacy policy.
The 39bet website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience. You can manage your cookie preferences through your browser settings.
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Session Cookie | Maintaining Login State | Until end of session | |
| Security Cookies | CSRF Protection | 24 Hours | |
| Preference Cookies | Language & Theme Settings | 1 Year | |
| Analytics Cookies | Understanding Site Usage Patterns | 6 Months | |
| Marketing Cookies | Showing Relevant Offers | 3 Months |
Essential cookies cannot be disabled as the platform cannot function properly without them. However, analytics and marketing cookies can be turned off at any time from your settings.
39bet employs the highest-grade technical measures to protect your data. Our security infrastructure is built to industry-leading standards and is regularly audited by independent third parties.
Security Breach: In the event of a data breach, affected users will be notified by email within 72 hours.
You have several important rights over your personal data. 39bet fully respects these rights and is committed to responding to any request you make.
If you would like to know what data we hold about you, submit a request. Full details will be provided within 30 days.
If any of your information is incorrect, you can request a correction. It will be updated as soon as possible.
After account closure, you may request deletion of your data. Certain information may be required to be retained for legal reasons.
You may opt out of marketing communications or object to data processing at any time. This takes effect immediately.
You can request a download of your data in a machine-readable format.
Under certain circumstances, you may request that processing of your data be temporarily suspended.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We are required to respond to your request within 30 days.
39bet does not store your data indefinitely. Each type of information has a defined retention period, determined by legal requirements and business relevance.
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Financial Transactions | 7 Years | Tax and Regulatory Requirements |
| KYC Documents | 5 years after the end of the relationship | AML Compliance |
| Customer Support Logs | 3 Years | Dispute Resolution |
| Marketing Data | Until consent is withdrawn | Consent-Based |
| Technical Logs | 90 Days | Security Monitoring |
Once the retention period expires, we securely delete or anonymize your data so that you can no longer be identified.
39bet strictly prohibits providing services to anyone under 18. We do not collect data from minors, and age verification is mandatory during registration.
If someone registers using a false age and this comes to our attention, the account will be closed immediately and all collected data will be deleted. If a parent believes their child has registered on our platform, please contact our support team right away.
Warning: No one under the age of 18 is permitted to use 39bet. Attempting to misrepresent your age may be a criminal offence.
39bet may update this Privacy Policy from time to time. When changes are made, the new version will be published on the website and registered users will be notified by email. For major changes, at least 30 days' notice will be given.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:
The latest version of this policy is always available at privacy-policy page. Previous versions are available upon request.
We follow the highest standards of technology and policy to ensure protection at every level.
All your data transfers are fully secured with 256-bit SSL encryption, using bank-level security technology.
Only genuine, verified individuals may access an account. This protects your account from unauthorized use.
Enabling 2FA means no one can access your account even if they know your password. This extra layer of security is always active.
39bet never sells your personal data to third parties. Your data is used solely to provide services to you.
Third-party experts regularly audit our systems. Any vulnerabilities identified are addressed promptly.
Any unusual login or transaction triggers an immediate alert sent to your email and phone.